Terms of service

Terms of Service

Overview

This website is operated by Varello. Throughout the site, the terms “we”, “us” and “our” refer to Varello.

By visiting our website and/or purchasing something from us, you agree to these Terms of Service. These terms apply to all users of the site, including browsers, customers and other visitors.

Please read these Terms of Service carefully before using our website.

Online Store

You may use our website and services only for lawful purposes and in accordance with these Terms.

You must not use our products or services for any illegal or unauthorised purpose, nor may you violate any applicable laws through your use of the website.

We reserve the right to refuse service where reasonably necessary, including in cases of suspected fraud, misuse or unlawful activity.

Products

We make every reasonable effort to display our products, materials and colours as accurately as possible.

However, colours may appear differently depending on your device or screen settings.

Leather is a natural material. Variations in grain, texture, tone and markings may occur between products. These natural characteristics are not necessarily considered defects.

We may modify or discontinue products without notice, subject to fulfilling orders already accepted by us and your applicable consumer rights.

Prices

All prices are displayed in the currency indicated on the website.

Prices may change from time to time. Any price change will not affect an order that has already been accepted by us.

Shipping charges, where applicable, are displayed during checkout before you complete your purchase.

Orders

Submitting an order does not necessarily mean that we have accepted it.

After placing an order, you will receive an order confirmation. We reserve the right to cancel or refuse an order where reasonably necessary, for example where a product is unavailable, pricing or product information contains an obvious error, payment cannot be authorised, or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, the relevant amount will be refunded.

You are responsible for ensuring that the information you provide when placing an order, including your delivery address and contact information, is accurate.

Payment

Payment must be made using one of the payment methods available at checkout.

Payments are processed through Shopify and the payment providers made available through our store. We do not directly store your complete payment card details.

Shipping and Delivery

Orders are delivered according to the shipping options available at checkout.

Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Please see our Shipping Policy for further information about delivery options, charges and order processing.

Returns and Refunds

Returns, cancellations and refunds are governed by our Return & Refund Policy and your applicable statutory consumer rights.

Nothing in these Terms limits or excludes rights that cannot legally be limited or excluded under applicable consumer law.

Personalised Products

Where we offer personalised, engraved, monogrammed or otherwise customised products, you are responsible for checking the information you provide before submitting your order.

Personalised products may not be eligible for change-of-mind cancellation or return where an applicable legal exception applies.

This does not affect your rights where a product is faulty, damaged or not as described.

Intellectual Property

Unless otherwise stated, the content available through this website, including Varello branding, logos, product photography, graphics, text and website content, belongs to Varello or is used with appropriate permission.

You may not reproduce, distribute, commercially exploit or otherwise use our content without our permission except where permitted by law.

Third-Party Services

Our website may use or provide access to third-party services, including payment providers, delivery services and other technology providers.

Third-party services may be subject to their own terms and privacy policies.

Our store is hosted and powered by Shopify.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected, used and disclosed.

Prohibited Uses

You must not misuse our website, attempt to interfere with its security or operation, introduce malicious code, use the website for unlawful purposes, or attempt to gain unauthorised access to our systems or those of other users.

Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot be excluded under applicable consumer protection law.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable when the contract between us was formed or for losses resulting from circumstances outside our reasonable control.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on this website.

Changes will not retrospectively alter the terms applicable to an order already accepted unless required by law.

Governing Law

These Terms are governed by the applicable laws of England and Wales, without limiting any mandatory consumer protections that may apply to you based on where you live.